Shipping and Returns
| Shipping Method | Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 1–5 Business Days | Calculated at checkout Free on retail orders over $100 |
| 2-Day Shipping | 2 Business Days | Calculated at checkout |
| Overnight Shipping | Next Business Day | Calculated at checkout |
| Hawaii & Alaska | 2–7 Business Days | Calculated at checkout |
Most orders are processed within 1–2 business days. During peak seasons or promotional events, processing may extend up to 3 business days. You will receive a tracking email as soon as your order ships.
A tracking link will be sent to your email once your order is dispatched from our warehouse. If you have not received tracking information within 3 business days of placing your order, please contact our team.
Please ensure your shipping address is correct at checkout. Gracie Humaita Store cannot be held responsible for orders delayed or lost due to an incorrect address provided at the time of purchase.
If a package is returned to us as undeliverable, we will reach out to arrange reshipment. Additional shipping charges may apply for re-sent packages.
| Carrier & Service | Estimated Delivery | Cost |
|---|---|---|
| FedEx International Economy | 3–7 Business Days | Calculated at checkout |
| FedEx International Priority | 1–3 Business Days | Calculated at checkout |
International customers are responsible for all import duties, taxes, and customs fees assessed upon delivery. These charges are not included in your order total and are collected by the local customs authority — not by Gracie Humaita Store.
Customs clearance times vary by country and are beyond our control. We recommend checking your local customs policies before placing an international order. Gracie Humaita Store is not responsible for delays resulting from customs inspection.
If a package is refused or abandoned at customs, it may be returned to us at the customer's expense. Any duties, taxes, or return shipping costs incurred will be deducted from any applicable refund.
Please ensure a complete and accurate delivery address and a valid local phone number are provided at checkout. Carriers frequently require a local contact number for international customs clearance.
We ship to most countries worldwide from our US warehouses. For questions about international orders, please reach out via our Contact Us page.
Every Product
Items in brand-new, resalable condition — unwashed, unworn, and free from any signs of use. All original tags must be attached and items must be in their original packaging.
Items that are dirty, washed, worn, or damaged due to use will not be accepted under any circumstances. Please ensure your return meets these conditions before sending.
A $15.00 restocking fee will be deducted from your refund for items returned crumpled, without original packaging, or with missing tags. Items returned properly folded in original condition will not incur this fee.
Certain items may be ineligible for return due to hygiene considerations or final sale status. These items are clearly marked on the product listing page before purchase.
All returns are handled through our secure online return portal. The portal will guide you through every step, including generating your return shipping label.
- Visit the return portal at graciehumaitastore.com/apps/redo/account and log in using your order details.
- Select the item(s) you wish to return and choose your preferred resolution: refund or store credit.
- Generate your return label. If you added Free Return Insurance at checkout, your prepaid label is provided at no cost for both domestic and international returns. If not, a return label fee applies.
- Pack your items carefully — fold them neatly, place them back in their original packaging or bags, and include the return packing slip inside the box.
- Ship your return and retain your tracking number. Gracie Humaita Store is not responsible for packages lost during return transit.
Once your return is approved, resolution times are as follows:
At checkout, you have the option to add Order Protection through Redo. This covers your order against theft, loss in transit, damage, wrong or missing items, and return to sender situations — with a 97% claim approval rate and same-day resolution on approved claims.
Adding Order Protection also unlocks free return shipping labels for all orders, domestic and international alike. We recommend adding it at checkout for complete confidence with every purchase.