Return Information

• Hawaii and Alaska orders are always shipped by USPS or FedEx

International Shipping

• Delivery time depends on customs processing. Customers are responsible for paying any customs fees and duties charged by your destination country. Custom fees will not be reimbursed. 

Returns

We’re happy to accept returns for items that are in resalable condition and returned within 60 days of the shipment date.

Please note:

• Returns can be processed for a refund or store credit (which you can use to place a new exchange order).

• Return labels are not provided through the return portal. Customers are responsible for sending items back, and return shipping costs are not reimbursed.

• The return portal is used to let us know what type of return you’d like — refund or store credit — and it will provide a packing slip for you to include inside your return package.

To start your return, click here

US Returns: 

Please package and ship your items to: 

Gracie Humaita Returns Department

Attn: Order #________

5710 Kearny Villa Road

Suite D

San Diego, CA 92123

Canadian Returns:

Please package and ship your items to: 

Gracie Humaita Returns Department

Attn: Order #________

9195A Torbram Rd

Brampton, ON – L6S 6H2

Notes: 

• Returned items that are crumpled, not folded properly, missing tags, or missing packaging will be subject to a minimum restocking fee.

• Items that are dirty, washed, worn, or in poor condition will not be accepted.

• Restocking fees are not charged for items returned in original condition.
  

• Store credits and refunds will only be issued after the item has been received and deemed resalable.